Support tickets API

25 endpoints. All requests need an Authorization header — see Authentication. API keys additionally need the matching scope.

Method	Path	Description
GET	/api/support/	List Tickets Query: status, priority, assignee_id, team, channel, sentiment.
POST	/api/support/	Create Ticket Accepts a JSON body.
GET	/api/support/analytics	Support Analytics
POST	/api/support/kb-articles	Create Kb Article Accepts a JSON body.
GET	/api/support/macros	List Macros Query: include_inactive.
POST	/api/support/macros	Create Macro Accepts a JSON body.
PATCH	/api/support/macros/{macro_id}	Update Macro Accepts a JSON body.
DELETE	/api/support/macros/{macro_id}	Delete Macro
POST	/api/support/macros/{macro_id}/render	Render Macro Query: ticket_id.
POST	/api/support/my-request	Create My Request Accepts a JSON body.
GET	/api/support/routing	Get Routing
PUT	/api/support/routing	Update Routing Accepts a JSON body.
POST	/api/support/sla/sweep	Sla Sweep
GET	/api/support/stats	Support Stats
GET	/api/support/{ticket_id}	Get Ticket
PATCH	/api/support/{ticket_id}	Update Ticket Accepts a JSON body.
POST	/api/support/{ticket_id}/assign	Assign Accepts a JSON body.
POST	/api/support/{ticket_id}/csat	Submit Csat Accepts a JSON body.
POST	/api/support/{ticket_id}/draft	Draft Accepts a JSON body.
POST	/api/support/{ticket_id}/kb-draft	Kb Draft
POST	/api/support/{ticket_id}/messages	Add Message Accepts a JSON body.
POST	/api/support/{ticket_id}/reopen	Reopen
POST	/api/support/{ticket_id}/resolve	Resolve Accepts a JSON body.
POST	/api/support/{ticket_id}/summarize	Summarize
POST	/api/support/{ticket_id}/triage	Retriage

Try it

The full request/response schema for every endpoint is in the OpenAPI spec served by your own workspace.